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C o n t a c t   I n f o r m a t i o n
10700 Sikes Place, Suite 115
Charlotte, NC 28277
Customer Care: (866) 230-2855
Main: (704) 246-1640
Toll Free: (866) 230-0368
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Our customers tell us that support and administration expertise is critical for promoting user adoption and maintaining a successful customer relationship management (CRM) application. CRM customers have discovered that expert support is one of the most critical factors for a successful CRM deployment.

In a departure from the practices of legacy software vendors, e-autobusiness includes a base level of support as part of your subscription. Basic Support is designed to boost your CRM success across the Aeros Software Suite.

To find out which level is best for you, please discuss the Customer Care offerings with your account executive.

Premier Support with Administration: Management of your application by an experienced Aeros Software Suite administrator.

The Aeros Software Suite applications are incredibly easy to use and customize, but having an expert rather than a novice manage and administer your solution can take your CRM success to new heights. With our Premier Support with Administration services, you can better allocate your resources by leaving CRM application administration duties to our experts.

Premier Support with Administration is our most comprehensive support package, which more than pays for itself by combining all the services included with Premier Support with ongoing application administration services from an Aeros expert. Your CRM administrator also understands your company's CRM goals, your business issues, CRM best practices, and available e-autobusiness resources, ensuring that you use any one of the Aeros Software Suite applications to its greatest potential for your business. In addition to all the benefits of Premier Support, you will receive dozens of administration services, including (see the datasheet appendix for a complete list of services)

Services Basic Package Premier Package
Case/Issue Limit unlimited unlimited
Online Customer Portal included included
24x7x365 Live Customer Care included included
Toll Free Access included included
Assigned Representative included included
Health Check (Semi-Annual) included included
Ongoing application maintenance included
Post-deployment application reconfiguration included
New functionality design included
Advanced application optimization included